Customer Service & Sales Call Evaluations
20+ years of experience in customer service and client care
Headquartered in Charlotte, NC, TeleGrade helps small businesses improve their interactions with customers and enhance their clients’ experience. We work with you to monitor service calls and create personalized scorecard evaluations to track and improve employee performance.
In the age of AI, there are many ways to evaluate customer service and sales calls, but we provide a human touch that automated evaluation services are unable to offer. We bring extensive experience and professionalism to every client and customize our support to your individual needs and concerns.
Contact Us
Chase Ricker
Owner & Operator
chase@telegradenc.com
(704) 264-7705
Services Provided
Call Evaluations
We work with you to create a customized scorecard evaluation that is tailored to your business’ unique needs. Evaluations will be completed at predetermined intervals (i.e. once per month per employee) and will provide valuable feedback in order to improve employee interactions with customers and clients.
Please note that we do not provide software for recording calls. Our services are intended for businesses that have their own call monitoring system in place (for now).
Monthly Reports
Our monthly reports provide insight into key areas of opportunity as well as areas of success for your business and its employees. You will be able to see how employees’ performance and your customers’ experience are impacted over time.
Quarterly Training Calls
We are invested in helping your employees better understand how to provide quality care and service to your clients. Our training calls are intended to provide feedback and resources to help improve key areas of opportunity highlighted in the monthly reports. These are offered once per quarter either live over video conference or prerecorded to be viewed at a time that fits your availability.
“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”
– Jim Rohn, Author and Motivational Speaker
Get in Touch
Let us know how we can help you! We would love to learn more about your business and how we can support you and your clients’ needs. Feel free to reach out to us with any questions about our services and pricing.